Install or Update the Mobile App

Install the StringBean Mobile App

To use StringBean on a mobile device, download the app for your device's operating system:

• iOS: Download the StringBean app from the Apple App Store
• Android: Download the StringBean app from the Google Play Store

Update the StringBean Mobile App

To ensure you have the latest features and improvements, keep your app up to date:

• iOS: Open the App Store and update the StringBean app (Apple App Store)
• Android: Open the Play Store and update the StringBean app (Google Play Store)

Automatic Updates

For iOS devices, see How to manually update apps on your Apple device on the Apple Support site

For Android devices, see How to update the Play Store & apps on Android in the Google Play Help Center

Troubleshooting App Install & Update Issues

If you're experiencing issues installing, opening, or logging into the StringBean mobile app, follow the steps below

Installation Issues

iOS (iPhone & iPad)

• Ensure your device is running iOS 15 or later (StringBean requires iOS 15+)
• Check that you have sufficient storage space on your device. Go to Settings → General → iPhone Storage to review available space.
• If the download is stuck:
  • Press and hold the app icon
  • Tap Cancel Download
  • Try installing again
• Sign out and back into the App Store:
  • Settings → [your name] → Media & Purchases → Sign Out
  • Then sign back in and retry

Android

• Ensure your device is running Android 8.0 (Oreo) or later
• Check available storage: Settings → Storage
• Clear Google Play Store cache: Settings → Apps → Google Play Store → Storage → Clear Cache
• Try downloading again

For more help, see Fix problems downloading apps on Android in the Google Play Help Center.

App Installs But Won't Open

• If the app installs but doesn’t launch properly:
• Force close and reopen the app:
  • iOS: Swipe up from the home screen and swipe away StringBean
  • Android: Go to Settings → Apps → StringBean → Force Stop
• If the issue continues, uninstall and reinstall the app from the App Store / Google Play Store
• If the issue persists, contact support@stringbean.tech with your device model and operating system version

Login Issues After an Update

If you're unable to log in after updating:

• Try logging out and signing back in
• If you see an authentication error or expired session:
  • Android: Clear app cache (Settings → Apps → StringBean → Storage → Clear Cache)
  • Or delete/uninstall and reinstall the app

Still Having Issues?

If the problem persists, contact us at: support@stringbean.tech

Please include your device model and operating system version.